First Time at Hidden Valley Highlands?
Hidden Valley Highlands is located approximately a 2 ½ hour drive north of Toronto. We are located just off Highway 60, 6 km east of downtown Huntsville, close to Deerhurst Resort and the Hidden Valley Resort.
We suggest you arrive 1 hour ahead of your lesson time or expected ski/ride time to allow enough time to purchase your ticket and organize rental equipment and/or snow school lessons.
From our parking lot, enter into the upper level of the Chalet. If you are a first-time skier or snowboarder we strongly recommend that you take a lesson to ensure a safe and more enjoyable experience.
It is best to book your ski or snowboard lesson first as some packages, like our Discover Skiing or Snowboarding packages, include your equipment rental or lift ticket. The Snow School desk is located at Customer Service on the upper level of the Chalet. Ask about your different options--our Snow School staff can recommend the best type of lesson for you.
If all you require is a lift ticket, you will find the ticket counter on your left as you enter the main area of the upper level. If you are not familiar with attaching your lift ticket to your jacket, our staff will provide instructions--your ticket must be both comfortable for you to wear and visible at all times.
If you require rental equipment, you will need to fill out a rental form on the third floor of the chalet. Pens and forms are available at the counter on the far left wall of the upper level below the rates boards or at the entrance to the rental shop on the lower level of the Chalet. Rentals may be purchased at the ticket counter or directly from the rental shop. For your convenience, you can purchase your lift ticket in the rental shop as well. The rental shop is located on the lower level of the Chalet – take the stairs from the far left corner of the upper level and follow them all the way down.
Once you have filled out your rental form and have paid, proceed to the boot counter and present your copy of the rental form. It is important that your boots fit properly. Please try them on and feel free to ask for assistance to make sure they are done up correctly.
You’ve got all of you gear… you are all bundled up and ready to go!
Day lockers are available on the top floor of the Chalet adjacent to the ticket counter for $1 (Lockers accept Loonies only). Be aware that these lockers require $1 each time they are locked.
Please take the time to familiarize yourself with the universal symbols on our trail map and outdoor signage. Make sure that you choose slopes that are within your ability level.
Restrooms are located at the back of the lower level and in the centre of the second level. A wheelchair-accessible washroom is located to the left of the main doors on the upper level. Washrooms are also located in the building at the base of the hill beside the Ski Patrol clinic.
If someone is injured, please approach any staff member and have them call for ski patrol. The Ski Patrol clinic is located at the base of the hill between the bottom stations of the Iroquois (Red) and Algonquin (Green) Chairlifts.
Our fully-licensed cafeteria is located on the second level of the Chalet and is open daily from 8:30 am until 4:00 pm (or until 9:00 pm when night skiing is available).
Lost & Found
Please ask at the ticket counter on the top floor of the Chalet for any lost articles.